Terms & Conditions

Last updated: September 11, 2026

These Terms & Conditions apply to purchases made through the Cookvave online store. Cookvave currently serves selected Middle East destinations and plans to expand worldwide. By using the store or placing an order, you agree to these terms and the applicable policies published on the store.

Products and Information

Cookvave aims to provide accurate product descriptions, images, prices, availability, and specifications. Minor differences may occur because of display settings, manufacturing variations, packaging, or product updates.

Orders

Placing an order is a request to purchase. Cookvave may review and may cancel or decline an order when reasonably necessary because of stock issues, listing or pricing errors, suspected fraud, delivery limitations, or other operational reasons. If payment has already been received for a cancelled order, any eligible refund will be handled according to the applicable refund process.

Prices and Promotions

Prices, discounts, promotions, and shipping charges may change before an order is completed. Promotional offers may have their own conditions.

Payment

Cookvave currently accepts Cash on Delivery (COD) where available at checkout. Payment options may vary by destination and order.

Shipping

Shipping availability, delivery estimates, and shipping charges may vary by destination, distance, package weight or size, delivery service, and applicable offers. Customers must provide accurate delivery information.

Returns and Refunds

Returns and refunds are governed by the Cookvave Returns & Refunds policy. A return request does not guarantee approval and may require evidence for delivery-related issues.

Customer Responsibilities

Customers must provide accurate information, use products safely and according to any supplied instructions, and not misuse the store or attempt fraudulent transactions.

Intellectual Property

Cookvave's branding, store content, text, graphics, images, and other original materials may not be copied, reproduced, or used commercially without permission, except where permitted by law.

Limitation of Liability

To the extent permitted by applicable law, Cookvave is not responsible for losses caused by circumstances outside its reasonable control, including courier delays, customs delays, service interruptions, incorrect customer information, or other external events.

Changes to These Terms

Cookvave may update these Terms & Conditions when needed. The updated version will be posted on the store with its updated date.

Contact

Email: frooznow@gmail.com
Phone / WhatsApp: +92 370 6264133