Frequently Asked Questions

What does Cookvave sell?

Cookvave offers practical kitchen gadgets and everyday kitchen tools designed to make cooking easier, faster, and more convenient.

Where does Cookvave deliver?

Cookvave currently serves selected Middle East destinations. We plan to expand worldwide in the future. Available destinations are shown at checkout.

How long does delivery take?

Delivery times vary by destination, courier, product, and circumstances. The estimated delivery time shown at checkout is the best guide for your order.

Do you offer Cash on Delivery?

Yes. Cash on Delivery (COD) is currently our available payment method where offered at checkout.

Can I return my order?

Eligible return requests can be submitted within 30 days of delivery. A valid reason is required, and the product must meet our return conditions.

What reasons may qualify for a return?

Examples include receiving a wrong, damaged, defective, misleadingly different, or materially incorrect product, or an issue such as a significant size/specification mismatch where applicable.

What proof may I need for a return?

For delivery-related issues, Cookvave may require clear photos or a continuous unboxing video showing the parcel and the product received. Without sufficient proof, Cookvave may be unable to verify or approve a claim.

Can I cancel an order?

Cancellation requests should be made before dispatch. Once an order has been dispatched, cancellation may no longer be possible and the return policy may apply.

How do I contact Cookvave?

Email us at frooznow@gmail.com or call/WhatsApp +92 370 6264133.