Refund policy

Refund / Return Policy

Last Updated: [9-9-2026]

We want you to have a positive shopping experience with Cookvave.

If you receive a product that qualifies for return under this policy, please contact us within:

[3-7 days] of delivery.

1. Eligible Returns

A return may be accepted when:

  • The wrong product was delivered
  • The product arrived damaged
  • The product is defective
  • The product does not match the order
  • Another issue qualifies under our return conditions

2. Product Condition

Unless the return is due to a defective, damaged or incorrect product, returned products should generally be:

  • Unused
  • Unwashed
  • In original condition
  • In original packaging
  • Complete with accessories
  • Complete with manuals or included items

3. Damaged Products

If your product arrives damaged, contact us as soon as possible.

Please provide:

  • Order number
  • Photos of the product
  • Photos of the packaging
  • Description of the damage

We may request additional information to investigate the issue.

4. Wrong Product

If we send you the wrong product, contact us with your order number and photographs of the received product.

If the issue is confirmed, we will provide the appropriate resolution under this policy.

5. Defective Products

If a product stops working or appears defective, contact us within the applicable return period.

We may ask for:

  • Photos
  • Videos
  • Product details
  • Order information

We may offer an appropriate remedy, such as replacement, exchange, repair where applicable, or refund, depending on the circumstances.

6. Non-Returnable Products

Certain products may not be eligible for return because of their nature, hygiene considerations, customized condition, clearance status, or other applicable restrictions.

The product listing may specify if an item is non-returnable.

7. Change-of-Mind Returns

[CHOOSE ONE BEFORE PUBLISHING]

Option A:

We accept change-of-mind returns within [3-7 days], provided the product is unused and in its original condition.

OR

Option B:

We currently do not accept change-of-mind returns. Returns are not  eligible if the product is(damaged, defective, incorrect or otherwise qualifying products).

8. Return Shipping

For products returned because of a confirmed Cookvave error, such as an incorrect or defective item, Cookvave will determine the appropriate return-shipping arrangement.

For other eligible returns:

[CUSTOMER PAYS / COOKVAVE PAYS / CASE-BY-CASE]

9. Return Approval

Do not send a product back without contacting us first.

Unauthorized returns may be delayed or may not be processed.

10. Refunds

Once an eligible return is received and inspected, we will notify the customer of the outcome.

If approved, the refund will be processed through:

[ORIGINAL PAYMENT METHOD / BANK TRANSFER / OTHER METHOD]

For COD orders, refunds may be issued through an alternative method agreed with the customer.

11. Refund Processing Time

After approval, refunds may take:

[X BUSINESS DAYS]

The time required for the refund to appear in the customer's account may also depend on the payment provider or bank.

12. Partial Refunds

A partial refund may apply where:

  • Only part of an order is returned
  • An item is missing accessories
  • The product has been used beyond what is permitted
  • The product has damage attributable to customer handling

where permitted by applicable law.

13. Exchanges

If exchanges are offered:

Customers may request an exchange for an eligible product subject to availability.

If the requested replacement is unavailable, another appropriate resolution may be offered.

14. Contact for Returns

Email: [frooznow@gmail.com]
Phone/WhatsApp: [92-3706264133]

Please include your:

  • Order number
  • Full name
  • Phone number
  • Reason for return
  • Photos/videos where applicable

5. Cancellation Policy

Last Updated: [9-9-2026]

Before Dispatch

Customers may request cancellation before their order has been dispatched.

Contact:

[EMAIL / PHONE / WHATSAPP]

Cancellation is not guaranteed after an order has entered processing or dispatch.

Need a solid reason to cancel the order without any solid reason payment is not returned.

Cancellation can only be applied if the product is un-use,un damaged or completly fit and it only applies in 30 day's after 30 days there is no return options available.

After Dispatch

Once an order has been dispatched, it may no longer be possible to cancel it.

The customer may need to follow the applicable return process.

COD Orders

For Cash on Delivery orders, customers should cancel as early as possible.

Repeated refusal of confirmed COD deliveries may affect eligibility for future COD orders.

Prepaid Orders

If payment has already been received and the cancellation is approved, any eligible refund will be processed according to the Refund Policy.