Shipping Policy

Last Updated: September 21, 2026

At Cookvave, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

During busy periods, holidays, promotions, or unexpected circumstances, processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

2. Delivery Time

Delivery times vary depending on the destination, shipping method, product availability, and local delivery conditions.

Estimated delivery times are provided at checkout or in your order/shipping confirmation where available.

International deliveries may generally take approximately 7–20 business days, although actual delivery times can vary by country and circumstances outside our control.

Delivery estimates are not guaranteed delivery dates.

3. Shipping Availability

Cookvave may offer shipping to selected countries and regions shown at checkout.

Available destinations may change depending on product availability, shipping services, customs requirements, and other operational factors.

If your country is not available at checkout, please contact us before placing an order.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Depending on the product, destination, promotion, or shipping method, we may offer:

• Free shipping
• Flat-rate shipping
• Promotional shipping discounts
• Destination-based shipping rates
• Product-specific shipping charges

The applicable shipping cost shown at checkout will apply to your order.

5. Order Tracking

When tracking information is available, we may provide a tracking number or tracking link through your order or shipping confirmation.

Tracking information may take some time to become active after the shipment has been dispatched.

6. Delivery Delays

Delivery may occasionally be delayed due to circumstances outside Cookvave's reasonable control, including:

• Customs clearance
• Weather conditions
• Public holidays
• Carrier delays
• Transportation disruptions
• Incorrect or incomplete delivery information
• High shipping volumes
• Local restrictions or other unforeseen circumstances

We will make reasonable efforts to assist with delayed shipments, but delivery dates cannot always be guaranteed.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply if the package needs to be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information.

8. Lost or Missing Packages

If your package has not arrived within the expected delivery period, please contact us at cookvave@gmail.com.

We may work with the relevant shipping or fulfillment provider to investigate the shipment.

If a package is confirmed as lost in transit, Cookvave will review the circumstances and determine an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

9. Damaged Packages

If your package arrives visibly damaged, please take photos of the package and product before disposing of any packaging materials.

For damaged or defective products, please contact us as soon as possible.

We may request photos or an unboxing video to help investigate the issue and process a claim.

10. Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, these charges may be the responsibility of the customer.

Customs policies and charges vary by country, and Cookvave does not control the amount or timing of customs fees.

11. Multiple Products in One Order

If an order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping arrangements.

You may therefore receive more than one package for a single order.

12. Contact Us

If you have questions about your shipment or delivery, please contact us:

Cookvave
Website: cookvave.store
Email: cookvave@gmail.com

Please include your order number when contacting us about an existing order so we can assist you more efficiently.