Shipping policy

Shipping & Delivery Policy

Last Updated: [9-9-2026]

At Cookvave, we aim to process and deliver orders as efficiently as possible.

1. Where We Deliver

Cookvave currently delivers to:

[Middle East]

If we expand our delivery areas, this policy may be updated.

2. Order Processing

Orders are normally processed within:

[3 to 7 day's may delay for any disaster or other's]

Processing includes:

  1. Receiving the order
  2. Verifying the order where necessary
  3. Preparing the product
  4. Packing the order
  5. Handing the parcel to the courier

Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Time

Estimated delivery time:

we try to ship products to your home town/home with our honesty.
Delivery time may be (3 to 17 days) may delays on any disaster or circumstances.

These are estimates rather than guaranteed delivery dates.

4. Shipping Charges

Shipping charges:

[FREE SHIPPING / some % off /  kg/others ]

Any applicable shipping fee will be displayed before the customer completes the order.

5. Cash on Delivery

Where available, Cash on Delivery may be offered.

Customers must provide an active phone number and accurate delivery information.

Cookvave may contact the customer to confirm a COD order before dispatch.

6. Order Tracking

Once an order has been dispatched, tracking information may be provided through:

  • Email
  • SMS
  • WhatsApp
  • Customer account
  • Order tracking page

depending on the available delivery service.

7. Delivery Attempts

The courier may make one or more delivery attempts according to its operational procedures.

If the customer is unavailable, the courier may contact the customer or attempt delivery again.

8. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because of incorrect information provided by the customer, additional delivery charges or re-shipping may apply.

9. Delivery Delays

Occasionally, delivery may take longer than the estimated timeframe due to:

  • Weather
  • Public holidays
  • Courier workload
  • Road closures
  • Security situations
  • Incorrect address
  • Customer unavailability
  • Unexpected operational issues

If we become aware of a significant delay, we will make reasonable efforts to communicate with the customer.

10. Damaged Package

If a parcel appears visibly damaged when delivered, customers should:

  • Take photographs/videos of the package
  • Keep the original packaging
  • Contact Cookvave as soon as possible

Do not throw away packaging before the issue is resolved.

11. Missing or Lost Orders

If your order has not arrived within the expected delivery period, contact:

[EMAIL / PHONE / WHATSAPP]

Please provide your order number so that we can investigate.

12. International Orders

If international shipping is offered in the future, customs duties, taxes or import charges may apply depending on the destination.

Any such charges that are legally payable by the customer will be communicated where applicable.


📦 Important Delivery Notice

Please record a clear, continuous video while receiving and opening your parcel.

In case you receive a wrong, damaged, broken, incomplete, or incorrect item, your unboxing video may be required as proof to process a return, replacement, or refund claim.

Without proper video evidence, it may be difficult for us to verify delivery-related issues, and Cookvave may not be able to accept or process the claim.

Please keep your unboxing video safely until you have confirmed that your order is correct and in good condition.

Thank you for your cooperation and understanding. ❤️

Cookvave — Smart kitchen tools for everyday living.