Returns & Refunds

Last updated: September 11, 2026

Cookvave wants customers to receive the product they ordered in acceptable condition. Eligible return requests may be submitted within 30 days of delivery.

When a Return May Qualify

A return request may qualify when there is a solid and genuine reason, such as receiving a wrong, damaged, defective, materially misleading, materially different, or incorrect product, or another significant issue with the order.

Product Condition

Unless the issue is caused by a defect, damage, wrong item, or another problem attributable to the order, the product should be unused, undamaged, complete, and in its original packaging with included accessories where applicable.

Proof of the Issue

For wrong, damaged, broken, incomplete, or materially incorrect deliveries, Cookvave may request clear photos and/or a continuous unboxing video showing the parcel being opened. This helps verify what was delivered.

If sufficient proof is not provided, Cookvave may be unable to verify the claim and may approve or decline the return at its reasonable discretion.

Return Shipping

Return-shipping responsibility is determined case-by-case based on the reason for the return, the condition of the product, and the outcome of the review.

Return Review

Submitting a return request does not automatically mean the return is approved. Cookvave reviews the reason and available evidence before confirming the next step.

Refunds

If a return is approved and a refund is due, Cookvave will process the eligible refund after the returned product is received and reviewed. For COD orders, the refund method may be arranged separately with the customer. Bank or payment-provider processing times may vary.

Non-Qualifying Returns

Returns may be declined where there is no solid reason, the product has been used or damaged by the customer, the item is incomplete, the issue is only a change of preference where no return right applies, or the available evidence does not reasonably support the claim.

How to Request a Return

Contact Cookvave with your order number, name, phone number, reason for return, and clear photos or video where relevant.

Email: frooznow@gmail.com
Phone/WhatsApp: +92 370 6264133